For UricLog on Android (package com.uricacid.tracker)
Email us at qiao@wanshi66.com — this is the only support channel.
We usually reply within two business days. Writing in English or German is fine.
Please do not send health records, photos of meals, or other sensitive information. We cannot read your entries — they exist only on your device — so we do not need them to help.
In the app, open Settings and use Delete all data. Uninstalling UricLog also removes everything, because records are stored only on your device. There is no server-side copy, so we cannot delete or restore anything for you.
Export a CSV before switching devices (Settings › Export), then import it in the app on the new phone. There is no cloud sync by design.
Open the Premium screen and tap Restore purchases. Make sure you are signed in to Google Play with the same account you bought with. If it still does not appear, email us the order number.
Subscriptions are managed by Google Play: Play Store › Payments & subscriptions › Subscriptions. Cancelling stops the next renewal; the current period stays active until it ends. Refunds are handled by Google Play.
Trials are offered once per Google Play account. If you have used a trial before, the button shows the regular price instead.
Estimates are generated automatically from the recognised ingredients and portion size, and they can be wrong. Edit the values before saving. If a common food is missing from the database, tell us its name and we may add it.
Microphone access is used only for dictating a meal note through your phone's own speech service. You can deny it and type instead; every other feature keeps working.
UricLog is a record-keeping tool, not a medical device, and it does not provide medical advice. For anything about your health or medication, contact a qualified clinician.